Frequently Asked Questions

At HOMEbody Recovery, we believe comfort should feel simple. Here are answers to some common questions to help make your shopping experience easy and worry-free.

ORDERS & PAYMENT

What payment methods do you accept?

Available payment methods are displayed securely at checkout. You can review your options before completing your purchase.

Can I change or cancel my order?

If you need to make a change, contact us as soon as possible at homebodyrecovery@gmail.com. Once an order has entered fulfillment or shipping, we may not be able to make changes or cancel it.

SHIPPING & DELIVERY

How long does shipping take?

Orders are typically processed within 1–3 business days. After processing, most orders are expected to arrive within approximately 4–14 business days, depending on the product and destination.

Will my order arrive in one package?

Some HOMEbody Recovery products are fulfilled by different fulfillment partners. If your order contains multiple products, they may ship from different locations and arrive in separate packages.

How do I track my order?

When tracking information is available, it will be provided through your shipping confirmation. Tracking updates may take some time to appear after an order ships.

Is shipping free?

Available shipping options and any applicable charges are displayed at checkout before you complete your purchase.

RETURNS & REFUNDS

What is your return policy?

Most eligible items may be returned within 15 days of delivery. Items must be unused, unworn, and in their original condition. Some products have different return terms or may be designated as non-returnable. Please review our Returns & Exchanges page and the applicable product listing before purchasing.

What if my order arrives damaged or incorrect?

Please contact us as soon as possible at homebodyrecovery@gmail.com. Include your order number and clear photos or videos showing the issue. Please wait for our instructions before returning the item.

How do I request a return?

Contact us at homebodyrecovery@gmail.com before sending anything back. We'll review your request and provide instructions if your item is eligible for return.

THE COZY ATMOSPHERE RITUAL

What's included in The Cozy Atmosphere Ritual?

The ritual includes one reusable terra cotta scent diffuser and one three-piece essential oil set featuring lavender, eucalyptus, and frankincense.

How does the terra cotta diffuser work?

The terra cotta diffuser is designed to hold scent. As the original scent fades over time, the diffuser can be reused with your own essential oils. Follow the manufacturer's directions for use.

Can I use other essential oils with my diffuser?

The supplier indicates that the diffuser can be reused with your own essential oils. Always follow the directions provided with the diffuser and the instructions on your essential oil labels.