Refund policy

RETURN & REFUND POLICY

At HOMEbody Recovery, we want you to feel good about your order. If something isn't right, we're here to help.

RETURNS

Most eligible items may be returned within 15 days of delivery.

To be eligible for a return, the item must be unused, unworn, and in the same condition in which you received it, with original packaging and tags where applicable. Proof of purchase may be required.

Some products have different return terms, including longer return windows or non-returnable status. Product-specific return eligibility takes precedence over the standard return window and will be reflected in our return rules or product information.

To request a return, please contact us at support@homebodyrecovery.com before sending anything back. We will review your request and provide return instructions, including the appropriate return address.

Please do not send a return to an address on your order confirmation or to any other address unless HOMEbody Recovery has provided return instructions for your specific order.

RETURN SHIPPING

For eligible returns due to a change of mind or other reasons not caused by an error on our part, the customer is responsible for return shipping costs.

If you received an incorrect, damaged, or defective item, please contact us as soon as possible. We will review the issue and work with you on an appropriate resolution.

There is no restocking fee for eligible returns.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item arrives damaged, defective, or is not the item you ordered, contact us at support@homebodyrecovery.com as soon as possible. Please include your order number and clear photos or video showing the issue when requested.

Do not return a damaged, defective, or incorrect item unless we provide return instructions.

NON-RETURNABLE ITEMS

Certain products may be designated as non-returnable. This information will be provided on the applicable product page or through our return rules.

For example, the HOMEbody Terra Cotta Scent Diffuser is designated as non-returnable by its supplier. This restriction does not apply to items that arrive damaged, defective, incorrect, or where applicable law requires otherwise.

Products that are used, worn, altered, damaged after delivery, or returned without prior approval may not be eligible for a refund.

EXCHANGES

We do not currently offer direct exchanges.

If you need a different product, size, color, or variant, please contact us first. When appropriate, we may recommend returning the eligible item and placing a new order.

REFUNDS

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow time for your payment provider or financial institution to process the refund after HOMEbody Recovery issues it. Processing times may vary.

If you believe your refund has not arrived within a reasonable processing period, please contact us at support@homebodyrecovery.com.

ORDER CANCELLATIONS

We currently do not offer a cancellation window through our online return system.

If you need to make a change to an order, contact us as soon as possible at ncross1128@gmail.com. Once an order has entered fulfillment or shipping, we may not be able to make changes or cancel it.

EUROPEAN ECONOMIC AREA CUSTOMERS

If you are located in the European Economic Area, you may have additional rights under applicable consumer protection laws, including statutory rights relating to withdrawal and conformity of goods.

Nothing in this policy is intended to limit any rights that cannot legally be waived.

CONTACT US

If you have a question about a return or refund, please contact:

HOMEbody Recovery
Email: support@homebodyrecovery.com