Shipping policy

SHIPPING POLICY

At HOMEbody Recovery, we want your order to arrive safely and without surprises. Some HOMEbody Recovery products are fulfilled by trusted third-party fulfillment partners, so products may ship from different locations and may arrive in separate packages. Shipping times can vary by product and destination.

PROCESSING & SHIPPING TIMES

Orders are typically processed within 1–3 business days.

After processing, most orders are expected to arrive within approximately 4–14 business days, depending on the product, destination, carrier, and fulfillment location.

Some products may have different estimated delivery times. When a product has a specific shipping estimate, that information may be shown on the product page or at checkout.

Please keep in mind that delivery estimates are estimates, not guarantees. Carrier delays, weather, holidays, customs processing, and other circumstances outside our control may occasionally affect delivery times.

SHIPPING COSTS

Available shipping options and shipping charges are shown at checkout before you complete your purchase.

Some products may qualify for free shipping, while others may have a shipping charge based on the product, destination, or shipping method selected.

If your order contains products fulfilled from different locations, your items may arrive in separate packages and may have different delivery dates.

ORDER TRACKING

When tracking information is available, we will provide it through your shipping confirmation.

Tracking information may take some time to update after an order has been shipped.

If your tracking information has not updated for several business days or your order appears to be delayed, please contact us at ncross1128@gmail.com with your order number and we'll help you look into it.

INTERNATIONAL ORDERS

International orders may be subject to customs processing, import duties, taxes, or other fees imposed by the destination country.

Any customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

International delivery times may be longer than domestic delivery times because of customs processing and other factors outside our control.

SHIPPING ADDRESS

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error in your shipping address, contact us as soon as possible at support@homebodyrecovery.com.

Once an order has entered fulfillment or been shipped, we may not be able to change the shipping address.

DELIVERY ISSUES

If your order arrives damaged, is missing an item, or you believe you received the wrong item, please contact us as soon as possible at support@homebodyrecovery.com.

Please include your order number and photos or other information about the issue when requested so we can investigate and help resolve it.

If a package is marked as delivered but you cannot locate it, please first check with household members, neighbors, and the carrier's tracking information. If you still cannot locate the package, contact us and we'll help you determine the next steps.

CONTACT US

For shipping questions, please contact:

HOMEbody Recovery
Email: support@homebodyrecovery.com